Returns & exchanges
Wrong size? Easy fix.
You've got 30 days to return or exchange. Start your return online in a couple of minutes and track it the whole way.
- 30 days to return
- Instant refund option
- Australia Post drop-off
Start a return
Enter your order number and the email you ordered with.
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How it works
Four steps. Done.
Everything happens through our returns portal, so you can track your return the whole way.
Look up your order
Enter your order number and email in the returns form above.
Pick your items
Select what you're sending back and choose an instant refund, a standard refund or an exchange.
Post it back
Pack the items and attach the Australia Post label to the outside of the parcel, not to the product box.
Add your tracking
Keep your post office receipt and enter the tracking number in your Refundid account.
Your options
Refund or exchange: your call
Choose the option that suits you when you start your return.
Instant refund
Get your money back straight away through Refundid, with no waiting for your parcel to reach us.
Standard refund
Refunded to your original payment method within 7–10 business days of your return reaching us.
Exchange
We'll email you to sort out the swap. Need it fast? Place a new order now and return the original for a refund.
The fine print
What can I send back?
Keep it simple: if it's unworn, tagged and in the box, it's good to go.
✓Good to return
- Within 30 days of receiving your order
- Unworn and unused: try boots on indoors on carpet
- Tags still attached
- In the original packaging, including boot boxes
✕Can't be returned
- Worn or damaged items, or items without tags or their box. These will be sent back to you
- Final sale items
- Underwear, for hygiene reasons
- Items with your logo, as decorated items are made to order
Faulty or incorrect items are always covered. None of the above affects your rights under the Australian Consumer Law.
Faulty or wrong item?
Email hello@workwearpro.com.au with your order number and a photo, and we'll make it right.
Refund timing
Standard refunds are processed within 7–10 business days of your return reaching us. Your bank may take a few extra days.
Used a discount code?
Orders paid with promotional vouchers or coupons may be refunded as store credit.
Still got a question?
Check the FAQ or send us a message. We usually reply within one business day.